Returns
Returns and Refund Policy
At Dripdocteur, we aim to ensure your satisfaction with every purchase. If you are not completely happy with your order, you may return it in accordance with our return policy outlined below.
Returns
- Return Period: You have 14 days from the delivery date to initiate a return.
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Condition of Items: Items must be returned in their original condition, including:
- Tags still attached.
- Free from stains, damage, or odors.
- Unworn and unwashed.
- For defective items, photographic proof of manufacturing defects must be provided.
Return Process
- Complete the return form included with your order or download it from our website.
- Pack the items securely and include the completed return form.
- Send the package back to the return address provided using a courier of your choice.
Return Shipping Costs
- Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the package reaches us safely.
Refunds
- Processing Time: Refunds will be processed within 10 working days after we receive and inspect your returned items.
- Refund Method: Refunds will be issued to your original payment method. Alternatively, you may request a store credit if preferred.
- Discounted Items: Refunds for discounted items will be based on the purchase value.
Exchanges
If you would like to exchange an item, please follow the return process and place a new order for the desired item.